Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement.
To process a return for an item that was purchased on pursepop, please send us an email at service@pursepop.com. We suggest that you include a description of the problem and reference your order number in the email. Once the return request is approved, you’ll be given the return shipping address.
If the return is caused by the customer and the product is not faulty, the customer should be responsible for the shipping fee. If it’s our reason, the goods received are defective or not correct, the customer is not required to bear the shipping fee and no restocking fee need to be charged for the return of the product.
30 Day Return & Refund Policy
Since most of our products are of high value, we could not accept return/refund with no solid reasons. 30-day return mainly are applied to the issues, such as defective products, wrong item and false one-on-one recommendations from seller.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange before you provide us sufficient information, solid proof and other details that can help the customer support understand the issue. Return requests will be processed in 3 business days. Please read and understand the following information before you place an order or start a return/refund request.
1) Items must be unused, undamaged and in original packaging with all the original labels. Besides, please provide proof of receipt including the original invoice and package tracking number.
2) Purchase can be returned within 30 days from the delivery date. Refund will be issued as soon as the returned package is confirmed.
3) Buyer is responsible for return shipping cost for product value/selling price over $60.
4) The refund only includes the product price amount and does not include the shipping cost you paid.
5) Contact our customer service first for all the needed information before you return a product.
Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after-sales staff.
Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
Some Return & Refund Reasons That Are Not Acceptable:
1) We don’t accept return or refund for custom made items if they are not defective.
2) If a purchase/package arrives at your door with obvious shipping damage, please refuse the delivery.
We highly advise that you record the issue with a phone camera before you check or unbox the package. Proof will be helpful when you ask for compensation from the carrier. If you have already accepted delivery and then find shipping damage, please send us an email and reporting the issue. Once a package is unboxed, buyer will have to bear the responsibility.
3) If your return shipment is lost before we receive it successfully, you will have to cover the loss.
Therefore we recommend you purchase insurance from your carrier.
4) We cannot be held responsible for deliberate damage to items or damage caused by improper use.
Return Information You Should Provide:
a) The order number.
b) Item Code.
c) Email address you use to place an order
d) Package list and packaging condition.
Refund Process:
Once your return is received and inspected, we will email you to notify that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It will normally take 3-5 days for the credit to finally arrive on your original payment card.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first please check your bank account. If it is not found, then you need to contact your credit card company, it may take some time before your refund is officially presented. If you’ve done all of this and you still have not received your refund yet, please turn to us for help.
pursepop reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.